If you are experiencing a troubled connection with your Sky Broadband service, then there is a chance that your connection is down. Here is how you can check if your Sky Broadband connection is down and how you can resolve it.
Check Your Sky Hub & Rectify the Issue Yourself
In order to check your Sky Broadband Connection whether the connection is slow or not working at all, first, you need to check the Sky Hub that has been set up at your home.
To check if the signals at Sky Hub’s end are working or not, you need to check the lighting indication on the device. Each light indication represents a different connection status. Below mentioned are the light indications to check on your Sky Hub.
Sky Hub Power Indication
Power Light Indicator
If there is no lighting indication on the device, then it means that there is an issue with the power supply of the device. To resolve this, you need to check the power cable if it is properly connected to the hub as well as the mains power socket, and the switch is on at the end of the power socket.
If you still don’t see any light indication on the Sky Hub, then there is a chance that the device has some technical issues. Hence, you would have to make a request for replacement of the Sky Hub. You can reach Sky Customer Support at 0844 385 1222.
If you see a green light for the Power Indicator on the Sky Hub, then it means your device is receiving power properly. But if you see a Red light instead of Green, then it means that there is an issue in your Sky Hub. In this case, you must contact Sky Contact Service at the aforementioned contact number.
Sky Hub Recovery Mode Indication
If you see a flashing amber light on Power Indicator, then it means the device is currently in Recovery mode. If this happens, then simply press and hold the “Reset” button located at the rear side of the device and check if you see green light indication after a couple of minutes. It is important to know that if you press the “Reset” button to resolve the recovery mode issue on your Sky Hub, then you will have to set up your Wifi password once again.
Apart from these indications for power, the power indicator flashes green when there is an update running on the device. It roughly takes 15 minutes to get the device updated and run properly again. In this case, you will have to make sure that the device gets uninterrupted power, otherwise, the update will fail and the process would start again the next time your Sky Hub gets the power.
Sky Hub Internet Indication
Internet Light Indication
If the power indicator is showing a green light properly, then you will need to check if there is a Greenlight indication on the Internet Indicator. If there’s no green light indication for the Internet, then most probably the issue is at Sky’s servers or connection line. You may confirm this by contacting Sky Customer Care at 0844 385 1222.
If you have Internet Calls service with your Sky Broadband package, then you might see an amber light on Internet Indicator. If this happens, then you will have to check the connection with Master Socket.
Wifi Light Indication
If both Power and internet indicators are working properly, then check the light indicator for Wifi whether there is a green light visible for it or not. If you don’t see a green light indication for Wifi, then there might be an issue with your Sky Hub’s wifi connectivity. To resolve this, you will have to contact Sky contact number at 0844 385 1222.
Test Your Sky Broadband Connection With the Help of Sky Customer Service
If you have checked all of the above mentioned light indications for your Sky Hub and it doesn’t resolve your issue, then you need to first log into your Sky Online Account and perform some connection checkups with the help of Sky customer service. To log into your Sky Online Account, visit Sky Sign In page and fill your Sky account login credentials. If you have forgotten your Sky Online Account login user-id/password or if have not registered on Sky.com yet, then you can create and retrieve your login information using the following steps:
- If you have not created your Sky Online Account yet, then click here to visit the Sky Sign Up page and register yourself first by providing some simple information such as Your Name, Email Address, and Password you want to set up for login.
- If you have forgotten your Sky Online Account User Id, then visit Sky’s Forget here to retrieve the username. To retrieve the username of your Sky account, you will need the following information – registered Email Id or Account Information such as account holder’s last name, postcode along with 12-digits Sky account number or 9-digits card number.
- If you don’t remember the login password for your Sky Online Account, then you can click here to reset the password. You can reset the password using your login Email Id for Sky online account or the username.
After logging into your Sky Online Account, click here to get online help from Sky customer support, and they will help you find the cause of the connection problem and resolve it for you.